Pros 
Cons A Berwick Staple: The Griffin & Morris Experience
Griffin & Morris Village Butchers, nestled at 60 High St, Berwick, VIC 3806, has cultivated a strong reputation within the community, boasting an impressive 4.8-star rating. It's a place that consistently draws in both longtime locals and newcomers curious about the "hype." More than just a convenient stop for meat, Griffin & Morris offers a curated experience, evident from the moment you walk through the door. Customers consistently praise the shop’s immaculate presentation – a cleanliness extends throughout the entire storefront, even to the work areas at the rear. This level of detail speaks volumes about the shop's commitment to quality and hygiene. Operating hours are handy for busy schedules, opening at 7:00 AM most weekdays, closing at 5:30 PM (with Saturday hours until 2:00 PM), and taking Sundays off for a well-deserved rest. Their accessibility features, including wheelchair-friendly entrance and parking, further enhance the shopping experience for everyone. The shop also efficiently caters to those needing a 'quick visit' for those spur of the moment dinner plans.
The Meat, the Treats, and the Variety
What truly sets Griffin & Morris apart is its incredible range. It’s not just sausages and steak; they offer a truly diverse selection. Here’s a breakdown of what customers are raving about:
- Premium Meats: A1 quality is a phrase frequently used to describe their offerings, spanning everything from scotch fillet (though a slight fattiness has been noted in some instances) to succulent beef short ribs. Initial visits often involve marveling at the sheer volume and assortment.
- Specialty Items: Beyond the basics, Griffin & Morris excels in unique and hard-to-find products. Their smoked ham receives significant praise, as do their kabanas– a popular savoury snack.
- Essential Staples: The extra lean mince consistently receives high marks. Dogs (and even cats, apparently!) are big fans, adding to its appeal.
- Homemade Goodness: Sausage rolls are legendary, according to numerous reviewers. Other homemade offerings, like pies, have generally been well-received, though a recent incident (detailed below) highlights potential quality control issues.
- Beyond the Butcher Block: The shop distinguishes itself by stocking complementary products. You'll find an impressive selection including:
- Pastas & Sauces
- Meat Rubs
- Dairy Products (milk, cream, ice cream)
- Frozen Seafood
- Freshly Baked Bread (best enjoyed early!)
| Product Category | Customer Sentiment | Notable Mentions |
|---|---|---|
| Beef | Highly Positive | Scotch Fillet, Short Ribs, Mince |
| Pork | Very Positive | Bacon, Smoked Ham |
| Smallgoods | Extremely Positive | Kabanas, Sausages, Sausage Rolls |
| Other Products | Positive | Bread, Dairy, Seafood |
Addressing Recent Concerns: The Pie Incident
While overwhelmingly positive, reviews reveal a concerning incident regarding a recent purchase of a pie. One customer reported receiving a pie that was "rock hard and full of fat," and expressed considerable disappointment with the response from staff. The customer felt that the suggestion to simply bring the pie back in a bag displayed a lack of customer service and demonstrated “ignorance”, leading to a vow to no longer patronise the shop. This situation highlights a critical point: even a beloved establishment needs to consistently maintain quality control and handle customer complaints with empathy and professionalism. The incident has sparked discussion among online reviewers and serves as a reminder to Griffin & Morris of the importance of maintaining their high standards and promptly addressing any concerns voiced by customers.
Friendliness, Convenience, and Community Connection
Beyond the quality of the meat, the consistent praise for Griffin & Morris recounts the utterly friendly and helpful nature of the staff. Customers describe encounters as 'impeccable' and 'super friendly', creating a welcoming atmosphere. Easy NFC mobile payments, credit/debit card acceptance, and in-store pickup facilities add to the overall convenience. Many reviewers emphasize the shop’s value as “a local butcher”, highlighting the joy of supporting a local business and enjoying access to top-quality products within the community. It's clear that Griffin & Morris Village Butchers represents more than just a place to buy meat; it’s a cherished fixture in Berwick, fostering a connection with its customers through exceptional service and a passion for quality. Ph: +61 3 9707 1940.