Pros 
Cons A Solid Reputation with Room for Improvement: 36 Meat Mart's Overview
36 Meat Mart, located in Campsie, NSW, currently holds a 3.9-star rating, reflecting a generally positive experience for customers. Situated at Unit 1/273 Beamish St, Campsie NSW 2194, this butcher shop enjoys a reputation for delivering excellent quality meats at remarkably affordable prices. The shop proudly identifies as women-owned and offers convenient delivery options for those who prefer to shop from home. Quick visits are also readily accommodated, making it ideal for both planned shopping trips and spontaneous needs. Payment options are varied, accepting credit cards, debit cards, and NFC mobile payments for your convenience. The phone number is +61 2 8095 8884.
However, it's not entirely without its challenges, as evidenced by some customer feedback that we’ll delve into deeper below. The availability of consistent quality, particularly when requesting custom mincing, appears to be a recurring point of interest (and concern) for some patrons. Let's explore what customers are saying, both positive and negative.
The Good: Value, Quality & Variety
Many reviewers consistently highlight the exceptional value for money at 36 Meat Mart. Customers rave about the "excellent quality of meats and very cheap prices," stating they’ll be "extremely satisfied." This affordability doesn't seem to compromise on quality; a recurring theme is the "good quality" and "reasonable prices" found within the shop. Here’s a breakdown of the praise:
- Quality Cuts: A vast selection of cuts is frequently mentioned, suggesting a broad range to cater to diverse tastes and cooking styles. This variety is a significant draw for returning customers.
- Price Point: The affordability is a major selling point. Diners on a budget appreciate the ability to purchase quality meat without breaking the bank.
- Cleanliness: Several reviews mention the shop’s cleanliness, contributing to a positive overall shopping experience. “Clean and worth of your money” is a quote that sums up this sentiment well.
- Quick Service: Designed for a "quick visit," the shop's layout and operations seemingly accommodate those looking for a fast and efficient shopping trip.
- Chinese Praises: (Translated from Chinese) – "平，靓，正" - Literally translating to "Flat, Beautiful, Positive," this popular Cantonese phrase conveys a sense of excellence and satisfaction, indicating a great deal of approval from this segment of the customer base.
Addressing Customer Concerns: Mincing and Bone Quality
While many customers are delighted with their experience, a recurring concern revolves around custom mincing and the quality of bones. One customer, specifically concerned about their high cholesterol levels, purchased 3kg of boneless pork shoulder filets and requested they be minced. They expressed disappointment, stating that the resulting mince appeared to contain a significant amount of fat, similar to pre-made mince.
This customer's observation raises a crucial question: are the cuts used for custom mincing consistently of the quality represented to shoppers? They plan to return and purchase the same meat again with a repeat request for mincing to compare; hoping to see a difference. They candidly questioned “Why they want to cheat a loyal customer?” suggesting that the perceived lack of consistency is concerning.
Furthermore, another review mentioned that ribs, after being cut as requested, were found to be "脆骨了" (literally "crispy bones") upon returning home. This kind of outcome can be frustrating and demonstrates a need for more care and precision when fulfilling custom cutting requests. To mitigate this, 36 Meat Mart might consider:
| Action | Benefit | Detailed Description |
|---|---|---|
| Clearer Cut Instructions | Reduce bone & fat complaints | Training staff to verify the customers desired level of fat and bone before butchering. |
| Meat Source Transparency | Customer Confidence | Ensuring all minced meat comes from the same selection with certain fat levels. |
| Quality Check System | Reliable consistency | Implementing a quality control step for custom cuts to ensure customers receive what they expected |
Delivery & Supporting Services
Beyond the core butchery offerings, 36 Meat Mart provides added convenience with delivery services. While not all customers utilise this option, it’s a notable facility for seniors, those with limited mobility, or simply individuals seeking to avoid the trip to the store. The acceptance of various payment methods – including credit, debit cards, and NFC mobile payments – streamlines the shopping process, catering to modern consumer preferences.
The shop's focus on providing "quick visit" accessibility promotes convenience for a broad range of shoppers. This combination of quality meats, competitive pricing, delivery options, and diverse payment choices contributes to a relatively strong overall customer experience, despite the areas needing refinement discussed earlier. 36 Meat Mart clearly strives to meet the diverse needs of the Campsie community.