Pros 
Cons Service and Staff: A Warm Welcome
At The Butcher, Baker Great Coffee Maker, customer service is often highlighted as a strong point. Many patrons have shared positive experiences regarding the friendly staff, particularly the service provided by Rabin. His attentive demeanor and willingness to ensure customers have everything they need has left a lasting impression:
"Thanks, Rabin, for making my dining experience so enjoyable! I'll definitely be back!"
The atmosphere seems to reflect this positivity, with customers frequently noting the cheerful nature of the staff. However, it's not all sunshine and smiles; some reviews indicate dissatisfaction with the service quality under the new ownership. Concerns have been raised about inconsistencies in both service and food quality since the change in management.
Highlights of Customer Interaction:
- Consistency: Before the change in ownership, patrons praised the consistent quality of both food and service.
- Warmth: Compliments have been directed towards the friendly interactions with employees, making the experience feel personal and inviting.
Food Quality: From Great to Grievous
The food at The Butcher, Baker Great Coffee Maker appears to be a mixed bag, depending on the day and the staff on duty. While some items have received rave reviews, others are not so fortunate.
Positive Notes:
- Delicious Options: Many customers rave about the pork belly, claiming it's “cooked to perfection,” which showcases the potential for quality dishes.
- Fresh Ingredients: Dishes like the spinach wrap with bacon and egg have been described as delightful, with patrons appreciating the freshness of ingredients.
Negative Aspects:
Yet the food quality has suffered in the eyes of many, with criticisms such as:
- Rubbery Pork Belly: Several customers expressed discontent with the current preparation of the pork belly, describing it as dry, small, and lacking that coveted crackle.
- Dry Sandwiches: The egg and bacon sandwiches seem to have fallen flat, with complaints about them being overcooked and marshy.
Recent Customer Complaints:
- Rock-hard rolls that were deemed inedible.
- A cold brisket with insufficient portions in recent orders.
Pricing and Value: A Shift in Expectations
Customers have expressed concern regarding the pricing at The Butcher, Baker Great Coffee Maker. Once considered a reasonably priced deli, many feel the new ownership has upped the prices while diminishing the quality of food served.
Feedback on Pricing:
- Increased Prices: Many reviewers noted the change in prices, commenting on how they are not matched by the quality of the food served.
- Perceived Stinginess: Past patrons lament the transition from generous portions and good deals to a feeling of being shortchanged.
Customer Sentiments:
- “Used to tell everyone to go there. Not anymore! SAD! I didn’t know business changed hands.”
- Many are unwilling to return, citing disappointment in both customer service and food quality while feeling the impact of higher pricing.
Accessibility and Convenience: Getting There and Back
The Butcher, Baker Great Coffee Maker has made strides in ensuring accessibility for all its customers:
- Wheelchair Accessible: The establishment provides wheelchair accessible parking and entrances, ensuring no one misses out on their offerings.
- Quick Visit: Customers looking for a swift stop can easily do so, as the deli promotes a quick-service model for those on the go.
Opening Hours:
| Day | Opening Hours |
|---|---|
| Monday | 6:30 AM – 2:30 PM |
| Tuesday | 6:30 AM – 2:30 PM |
| Wednesday | 6:30 AM – 2:30 PM |
| Thursday | 6:30 AM – 2:30 PM |
| Friday | 6:30 AM – 2:30 PM |
| Saturday | 7:00 AM – 1:00 PM |
| Sunday | Closed |
Customers can enjoy convenient access, with operating hours designed to accommodate both early risers and those needing a quick lunch. However, several reviews suggest that improving food quality is crucial for maintaining their patronage.