Pros 
Cons Customer Experiences: The Highs and Lows
ACT Fruit Veg and Butcher Halal in Gungahlin has garnered a rating of 4.5, indicating a mix of experiences among customers. Here are some notable comments that illustrate this diverse feedback:
Praise for Quality and Staff: Many customers have expressed their admiration for the quality of meat and the friendliness of the staff. One loyal customer mentioned, “I’ve bought goat shoulder here several times and it’s always of high quality. The team running the business are so friendly and helpful. Highly recommended!”
Disappointments and Complaints: However, not all reviews are positive. Some customers have voiced concerns regarding the quality of certain meat cuts. One frustrated customer noted a bad odor from the meat they purchased, stating, "Please avoid this place! I tried to cook the meat and it had a terrible smell." This highlights the inconsistency in product quality, which can be a dealbreaker for many.
Pricing and Value: A Delicate Balance
When it comes to pricing, ACT Fruit Veg and Butcher Halal is often recognized as offering reasonable rates for its products. Here are a few insights regarding their pricing strategy:
Affordable Options: Customers have highlighted the competitive pricing, with one review stating, “The steak was only like $15 a kilo and was the juiciest and most flavoursome steak I have ever eaten.”
Mixed Value Perception: Despite the affordable prices, some shoppers have reported dissatisfaction with the value they received. A customer mentioned purchasing lamb curry cuts that were “40% fat and 30% bones,” leaving them disappointed and questioning their purchase.
Service Quality: Friendliness Meets Frustration
The service at ACT Fruit Veg and Butcher Halal has been a focal point of various reviews, showcasing the dual nature of customer service experiences:
Friendly and Helpful Staff: Many customers praise the butchers for their friendly demeanor. One patron remarked, “Very good service from butcher and staff” and suggested others visit to experience the warmth of a family-run business.
Communication Issues: On the flip side, there are complaints about communication, particularly regarding product availability and sizing. A dissatisfied customer reported being told they were purchasing a size 10 chicken when, upon inspection at home, it was labeled as size 12. Such discrepancies can lead to frustration and mistrust.
Accessibility and Shopping Experience
ACT Fruit Veg and Butcher Halal aims to create a welcoming shopping environment that caters to various needs:
Service Options: The butcher shop offers multiple service options including:
- No-contact delivery
- In-store pickup
- In-store shopping
- Delivery
Accessibility Features: The location is equipped with wheelchair-accessible entrances and parking, ensuring that all customers can access their services without barriers.
Community Support: Actively engaging with the local community, the shop is known to have a friendly atmosphere and is LGBTQ+ friendly, making it an inclusive space for all shoppers.
While ACT Fruit Veg and Butcher Halal shines in some areas, such as customer service and pricing, quality inconsistencies remain a point of contention among patrons. The overall experience appears to vary, making it essential for customers to consider specific products carefully to ensure satisfaction.