Pros 
Cons A Mixed Bag of Meat Experiences
Emperor's Garden Meat Market stands as a prominent butcher shop in Haymarket, attracting patrons with its enticing array of meats and Chinese BBQ specialties. However, the overall experience appears to be a paradox, with a blend of praise and complaints surfacing from various customers.
Positive Impressions
Many visitors found certain items available at Emperor's Garden noteworthy:
BBQ Delicacies: Customers rave about the BBQ offerings, particularly praising the flavour of the store's Chinese sausages. One enthusiastic reviewer noted:
"Their Chinese sausages (regular and liver sausages) might be my fave! Really flavourful, with the aroma of Shaoxing wine singing clear."
Promotions: The market often has competitive pricing, making it an attractive proposition for meat lovers. Deals such as $11/kg for American Pork Ribs have drawn positive attention.
Facilities: Accessibility is a focus, with features like a wheelchair accessible entrance, catering to a wider audience.
Customer Complaints
While some aspects are commendable, a significant number of customers voiced frustrations regarding their experiences at this butcher:
Service Issues: Multiple reviews highlight instances of poor customer service. A consistent theme emerged around rude behavior from staff. One customer recounted a particular incident:
"My mum had really bad experiences both times. There were two shop assistant ladies who were very rude."
Miscommunication: Discrepancies in orders led to dissatisfaction. A notable experience involved a customer stating:
"I ordered suckling pork with roast duck, and the waiter came out with roasted pork instead. How was I supposed to know it was suckling pork if I haven’t had it before?"
Quality Concerns: The quality of meats also faced scrutiny. Complaints ranged from the freshness of the meat to incorrect cuts being provided. A shocked customer remarked:
"I was presented with a chunk of fillet that was swimming in blood… that only shows that the meat is not fresh."
A Cultural Disconnect
Cultural misunderstandings surfaced as a frequent theme among customer experiences. A listener expressed dismay over how a foreigner was treated, reflecting on the service provided:
- Language Barriers: Some reviewers felt that staff members were dismissive due to language differences. This lack of understanding led to issues in fulfilling orders correctly.
- Customer Experience Variability: This raises important questions about the training and customer service philosophy at Emperor's Garden. One review poignantly captured this sentiment:
“Well..., If I could give zero stars I would.”
The Verdict: Revisit or Reconsider?
With a mixed rating of 2.6, it seems Emperor's Garden Meat Market has the potential for greatness yet grapples with significant operational inefficiencies.
For Potential Customers: If you are keen for a quick visit, to explore unique BBQ flavours, and don't mind taking your chances with customer service, this market may still provide a satisfying experience.
For the Management: Improvement in staff training and a focus on maintaining quality assurance could transform the shop’s reputation from a point of contention to one of respect in the vibrant food community of Haymarket.
In conclusion, while Emperor's Garden Meat Market captures the charm of traditional butcher shops, it remains evident that there are areas demanding significant attention to boost customer satisfaction.