Pros 
Cons A Fresh Perspective on Meats
Hunter Valley Chicken and Game stands out in Mount Hutton, boasting an impressive 4.5-star rating that reflects the satisfaction of countless customers. The shop specializes in fresh chicken and a remarkable variety of game meats, transcending the offerings of typical supermarkets. Here's a look at what customers love about their experience:
- Quality and Freshness: Patrons rave about the superior quality of the meats. One happy customer declared it "the chicken I remember as a child—so tender & full of flavour."
- Value for Money: Many reviews emphasize the shop's competitive pricing, with great value for the quality offered.
- Diverse Range: Besides the regular poultry options, Hunter Valley Chicken and Game features exotic meats and house-made sausages that entice those looking to elevate their meal preparation.
One customer expressed, “Finally took a visit here today after weeks of driving past, and it’s definitely worth the stop.”
Customer Service That Shines
The customer service at Hunter Valley Chicken and Game has received high praise, with many noting the friendly and knowledgeable staff. Regular customers often mention their positive interactions with the owner, who brings a unique charm to the shopping experience. Highlights of feedback include:
- Personal Touch: The owner has been described as “the happiest, most pleasant, funny man,” making every visit enjoyable.
- Convenience: Many appreciate the option to call in orders, which proves beneficial for busy parents.
- Walk-Out Service: The team goes the extra mile by bringing paid orders directly to customers' cars—a thoughtful gesture for those with little ones in tow.
One enthusiastic customer remarked, “Amazing customer service, great produce, passionate team, keep up the brilliant work!”
Areas for Improvement
While the overwhelming majority of reviews are positive, Hunter Valley Chicken and Game faces some feedback worth addressing. A few customers pointed out specific issues they encountered:
- Salt Levels in Sausages: One reviewer noted that the sausages were excessively salty, causing disappointment. They hope this was a one-off situation rather than the norm.
- Inaccurate Opening Hours: A more critical observation involved the shop’s hours of operation. A customer who drove 20 minutes only to find the shop closed due to incorrect information on the website expressed frustration. It begs the question: How hard is it to keep digital information accurate in the 21st century?
Important Consideration
To avoid similar experiences, potential customers are advised to double-check the operating hours, especially during holiday seasons.
Building a Loyal Customer Base
Despite occasional hiccups, Hunter Valley Chicken and Game has succeeded in cultivating a loyal following. Their dedication to quality meats, combined with a commitment to fabulous customer service, transforms casual customers into lifelong patrons. A sentiment echoed by many includes:
- Consistent Quality: Customers appreciate that the shop maintains high standards, which keeps them coming back.
- Community Feel: The welcoming atmosphere fosters a sense of community, making it a favorite local spot.
- Positive Changes: Some prior concerns about customer interactions appear to be addressed, evident in recent customer updates praising improvements.
Hunter Valley Chicken and Game is not just a butcher shop; it's a place where meat lovers can indulge in quality products while experiencing excellent service. This dynamic has cemented its reputation as a must-visit for anyone in the Mount Hutton area.