Pros 
Cons A Perth Institution: Why Frank Torre Quality Butcher Stands Out
Frank Torre Quality Butcher, located at 318/322 Bulwer St, Perth WA 6000, isn’t just a butcher shop; it's a Western Australian institution. With a solid 4.2-star rating and rave reviews pouring in, it’s clear that this establishment has cultivated a loyal following. The shop's reputation rests heavily on its premium quality meat and exceptional customer service, consistently lauded by customers. It's a place where the old-fashioned butcher experience still thrives, a refreshing contrast to the rise of supermarket meat counters. The shop is closed on Mondays and Sundays, but open from 7:00 AM to 5:30 PM Tuesday to Thursday and 7:00 AM to 1:30 PM on Saturdays. For those needing to grab something quickly, it's perfect for a ‘quick visit’. Payment options include credit cards, debit cards and NFC mobile payments.
"If you want quality meat and good old fashioned service then you can't go past this place." – A recurring sentiment echoed by many reviewers
What sets Frank Torre apart isn’t just the quality of the product, but also the breadth of selection. Customers regularly highlight the wide range of meats available, going beyond the usual beef, lamb, and chicken. They stock:
- Exotic Meats: Goat, rabbit – catering to diverse culinary desires.
- Prime Cuts: Off-the-bone prime rib steaks, a particular favourite mentioned with enthusiastic praise.
- Charcuterie: Perfectly sliced Spanish Jamon, showcasing their expertise and offering a taste of European delicacies.
- Prepared Meats: Pork bellies, often pre-ordered and prepared to exacting standards.
This variety, combined with the butcher's skill in preparing and slicing the meat, elevates the shopping experience beyond a simple transaction. They’re not just selling meat; they’re selling expertise and a passion for quality.
Exceptional Service: Going Above and Beyond
The reviews consistently emphasize the outstanding service provided by the staff. It’s not just about being polite; it’s about going the extra mile. Several anecdotes illustrate this perfectly:
- Christmas Kindness: One customer arrived an hour after closing time on Christmas Eve to collect a pre-ordered pork belly, realizing their error only upon arrival. The shop graciously reopened to fulfil the order, showcasing remarkable dedication to customer satisfaction.
- Last-Minute Assistance: Another customer was served with considerable care and attention, even 15 minutes before closing. The staff went out of their way to slice, pack, and present the prime rib steaks with professionalism and pride.
- Knowledgeable & Helpful Staff: Many customers appreciate the staff's knowledge and willingness to assist with recommendations and preparation advice. You’re not just buying a product; you’re getting advice from skilled professionals.
This level of dedication has forged a loyal customer base, with many people willing to travel considerable distances (even as visitors to Perth) just to experience the Frank Torre difference. It’s a testament to the power of genuine, old-fashioned customer service.
The Goods: Quality You Can Taste
Let's talk about the meat. The phrases "high quality" and "best meat" are repeated throughout the reviews. Customers consistently report being "never disappointed" with their purchases. This isn't just marketing hyperbole; it’s a direct reflection of the care and attention to detail evident in every cut.
Here's a breakdown of what reviewers appreciate about the meat:
- Flavour & Texture: The quality translates directly to the taste. The prime rib steaks, in particular, receive glowing praise for their "outstanding" flavour when cooked.
- Freshness: The mention of “fresh bread” alongside the meat emphasizes a commitment to overall quality and freshness.
- Value (Despite the Price): While not the cheapest option, customers consistently agree that the premium quality justifies the higher price point. It’s an investment in a superior product.
- Specific Mentions: Beyond the general praise, specific items like the Spanish Jamon and the pre-ordered pork belly are highlighted as examples of the shop’s expertise in sourcing and preparing exceptional produce.
| Meat Type | Customer Feedback |
|---|---|
| Prime Rib | "Outstanding flavour," "Worth every penny" |
| Pork Belly | "Excellent," a highlight of Christmas orders |
| Spanish Jamon | "Perfectly sliced," a taste of European quality |
| Goat/Rabbit | Appreciated for diverse options & culinary uses |
Addressing Concerns and Staying Connected
While the overwhelming majority of reviews are glowing, there's one persistent issue mentioned: noise disturbances for nearby residents. One reviewer reported hourly alarm activations during the night, lasting until the early hours of the morning. This calls for immediate attention from Frank Torre Quality Butcher to rectify the situation and minimise disruption to the surrounding community. Contacting the business appears difficult, indicating a potential area for improvement in communication and responsiveness.
This issue highlights the importance of businesses being proactive in addressing community concerns. While the shop clearly excels in product quality and customer service during business hours, a swift resolution to the noise problem would further solidify its reputation as a responsible and valued member of the Perth community. Hopefully, they can address this promptly to further enhance their already stellar reputation. The phone number to reach them is +61 8 9328 7596.