Pros 
Cons The Praised Quality of McKays Family Butchers
At the heart of Rowville, McKays Family Butchers has garnered a loyal customer base, primarily due to the outstanding quality of their meat. Many patrons highlight a few key aspects that keep them coming back for more:
Top-notch Products: Customers frequently describe the meat as "A1," and there are mentions of premium offerings like aged scotch fillet and grass-fed options, which have left diners impressed. One satisfied customer even stated, “They always have the best cuts and are happy to trim up or cut fresh for you.”
Expertise and Service: The butchers at McKays are not just skilled; they are also approachable and ready to share advice. This dedication to customer service adds a personal touch that many feel is a rarity in today’s shopping experiences.
“If you keep the staff and the quality, I’ll keep coming back!” – A loyal McKays customer.
Price Points: A Balancing Act
While the consistent praise for quality reigns supreme, the pricing at McKays Family Butchers has raised some eyebrows.
Pricey Selection: Numerous reviews express dissatisfaction with the pricing, noting that it often feels exorbitant compared to other local options. Customers cite instances where similar cuts of meat from competitors are significantly cheaper. For example, lamb chump chops priced at $29.99 per kilogram at McKays are contrasted with competitor prices around $17.99 per kilogram.
Value Perception: Many patrons feel that while the quality is excellent, the prices should reflect this, especially given that competition exists nearby with similar quality but better pricing. The following comparisons often highlight the frustration consumers feel over the prices versus the quality assurance they seek.
| Product Type | McKays Price | Competitor Price |
|---|---|---|
| Lamb Chump Chops | $29.99/kg | $17.99/kg |
| Beef Tenderloin | Higher than competitors | Lower than McKays |
| Arancini Ball | $9.00 | Less than $5.00 at nearby shops |
Customer Complaints and Quality Concerns
Despite the good reputation, McKays isn’t immune to the occasional critique. Some customers have raised notable concerns regarding their purchases:
Quality Control Issues: A particularly alarming review involved a customer purchasing crumbed tenderloins that, despite being sold as fresh, raised serious doubts about their freshness. The customer reported that the meat had a foul smell and returned it for a refund.
Lack of Expiry Information: There appears to be a gap in communication between the butcher and the consumer regarding the freshness of their products. Customers feel uneasy when they do not see expiry dates or clear freshness indicators for items that can perish quickly. This could lead to a trust deficit for a shop that prides itself on quality.
“I requested them to watch this for others... but my question is for fresh produce, there should be clarity on fresh dates.”
The Community's Take: A Mixed Bag
As the dust settles on McKays Family Butchers' reputation, it's clear that the community holds a mixed view:
Local Favorite: For many, McKays remains a community staple, especially for those who prioritize meat quality over price. Their selection of gourmet items, including delicious flavoured sausages and Wagyu burgers, continues to impress and delight many an avid carnivore.
Alternative Choices: However, as customers weigh their options, conversations about cheaper local butchers are gaining momentum. Shoppers are increasingly turning to other providers when pricing at McKays feels prohibitive, leading to a shift in some consumer loyalties.
Clean and Welcoming Environment: Despite pricing concerns, the butcher shop's cleanliness and the courteous attitude of staff have been consistently highlighted as positives that enhance the shopping experience.
In summary, while McKays Family Butchers shines in quality and customer service, the prevailing apprehension about high prices and occasional quality control issues may influence how frequently customers choose to visit this beloved local butcher.