Pros 
Cons 's perspective.
A Reputation For Quality and Those Famous Pies
21st Century Meats in Rutherford, NSW, consistently earns a solid 4.1-star rating, and much of that praise revolves around the quality of their produce and, particularly, their pies. Several reviewers emphatically declare them the “BEST. PIE. EVER!!!!!!”, a bold claim the shop confidently stands by. The positive buzz isn't isolated - customers aren't just buying pies; they're stocking up on various meats and consistently finding themselves impressed with the quality and aroma. A recent customer highlighted bringing home a “heap of things,” specifically mentioning the rack of beef ribs which they found "bloody amazing." The Christmas ham also receives rave reviews, with customers citing the “smoked flavour is to die for.” Beyond the mainstays, the crumbed steaks and flavoured sausages are frequently lauded, with one customer stating, "Hooolly, their crumbed steaks are the best I’ve ever had and their flavoured sausages are amazing. These guys are worth the extra dollar!!" Their commitment to quality seems to drive a strong loyal following within the Rutherford community. The shop's opening hours are exceptionally convenient, running from 6 AM to 6 PM Monday to Friday, 6 AM to 5 PM on Saturdays and 6 AM to 4 PM on Sundays, catering perfectly to early risers and last-minute dinner planners.
Exceptional Customer Service – Above and Beyond
What truly sets 21st Century Meats apart, according to many reviewers, is the outstanding customer service. One customer recounts a particularly memorable experience: while shopping at Woolworths, the owner – described as a “6foot giant” – approached them to offer advice on choosing a rub and sauce for their beef ribs. This proactive and helpful support demonstrates a dedication to customer satisfaction that goes beyond the usual retail experience. Another heartwarming anecdote highlighted a staff member’s dedication: “The young gentleman forgot our sauce but chased us down to our car to give it to us what a legend.” These stories portray a team that values building relationships with customers and ensuring their complete satisfaction, even going to extraordinary lengths. Contact them on +61 2 4932 5522 to experience it yourself. It’s clear that the personal touch is a significant factor in their positive reputation.
Accessibility, Delivery, and Payment Options
21st Century Meats strives to provide convenient access and payment options for their customers. Located at 11/1 Hillview St, Rutherford NSW 2320, the shop boasts wheelchair accessible entrance and parking, ensuring inclusivity for all patrons. Flexible service options are readily available, as evidenced by their about facilities:
| Service | Enabled |
|---|---|
| Delivery | Yes |
| In-store Pickup | Yes |
| In-store Shopping | Yes |
| Onsite Services | Yes |
| Same-Day Delivery | Yes |
They also embrace modern payment methods, readily accepting credit cards, debit cards, and NFC mobile payments, though card payments are not supported at this time. The focus on accessibility and convenient options suggests a desire to cater to a broad range of customers and make the shopping experience as smooth as possible. They are welcoming a quick visit to the store and are seemingly well equipped to handle planned shopping trips.
A Note on Pricing and Some Less Positive Experiences
While the overwhelming majority of reviews praise 21st Century Meats, a few express concerns about pricing. One customer felt that $71 for 3 pork loin chops and 1kg of crumbed steak represented "terrible value for money for struggling families." This review raised concerns about the perceived high prices, particularly during times of economic hardship. Importantly, this customer reported the owner's response was "quite arrogant and unwilling to offer any assistance," leaving them feeling embarrassed and questioning the cost. It’s worth noting that another reviewer did acknowledge that while the prices are “more expensive than our regular butcher,” the taste "out-ways cost." This illustrates a potential trade-off between price and quality that customers will need to consider. This feedback, while isolated, is important for the business to address, as fairness and customer service are crucial aspects of any reputable establishment.