Pros 
Cons of such modern is well, 6108, Australia.
What customers are saying:
Top Quality Halal Meat and Groceries: A Mixed Bag of Experiences
Top Quality Halal Meat and Groceries in Thornlie is a local butcher shop catering to the halal meat needs of the community. With a 3.6-star rating from many reviews, this establishment seems to have a range of customer experiences – some positive, some decidedly negative. Let's delve into what people are saying.
The Good:
- Halal Certification & Selection: One of the main draws is the halal certification, which is incredibly important for many customers. The shop offers a range of halal meats – including lamb, goat, and beef. Some customers mentioned the availability of less common cuts.
- Weekend Opening: The extended weekend hours are a plus, providing convenient access for those who can’t shop during the week.
- Supporting Local: Several reviewers express a desire to support a local, Bangladeshi-owned business, initially drawn in by the promise of quality and service.
- Bulk Orders: Customers are able to put order which is needed
The Concerns:
- Quality Control Issues: A significant number of negative reviews center around concerns about meat quality. Customers have reported receiving meat with excessive fat content, a strong odor, and discoloration – signs of potential spoilage. One customer specifically noted experiencing a very unpleasant experience with a purchase of oxtail. The response to this complaint was also heavily criticized.
- Customer Service: Several reviewers cite unprofessional and rude behavior from the staff. There are reports of dismissive attitudes and failure to address customer concerns adequately. The incident with the oxtail purchase, where the butcher refused to take responsibility or follow up, is a prime example of this.
- Pricing: Many customers feel the prices are significantly higher than other halal butchers in the area, particularly for items like mince. While some are initially willing to pay a premium for local support, this sentiment changes when coupled with quality and service issues.
- Inconsistent Practices: There appear to be inconsistencies in the way the shop operates, with reports of employees adding extra meat to the scale and then failing to address weigh discrepancies.
- Communication Issues: One recent customer found it difficult to reach the shop due to closures on public holidays and unexpected closures due to bad weather.
Here's a breakdown of common keywords and themes emerging from the reviews:
- Quality (often negative): Fat content, odor, discoloration, freshness.
- Customer Service (largely negative): Rudeness, dismissive attitude, lack of follow-up.
- Price: High, compared to competitors.
- Halal: A key positive factor for many customers.
- Local: Desire to support a local business.
Overall:
Top Quality Halal Meat and Groceries has potential. The halal certification, weekend hours, and the desire to support a local business are strong positives. However, the recurring complaints about meat quality, customer service, and pricing are serious concerns that need immediate attention. Management needs to address these issues promptly and consistently to improve customer satisfaction and retain their loyal customers. Until these issues are resolved, many customers will likely seek their halal meat elsewhere.
Contact Information:
- Phone: +61 8 6119 9103
- Address: Shop 7/202 Spencer Rd, Thornlie WA 6108, Australia
- Opening Hours:
- Monday: 10 AM – 8 PM
- Tuesday: 10 AM – 8 PM
- Wednesday: 10 AM – 8 PM
- Thursday: 10 AM – 8 PM
- Friday: 10 AM – 12:30 PM, 1:30 PM – 8 PM
- Saturday: 9:30 AM – 8 PM
- Sunday: 10 AM – 8 PM
Accessibility: Wheelchair accessible entrance and parking.