Pros 
Cons posts.)
Wagga Meat Supply: A Mixed Bag - Recent Experiences and Quality Concerns
Wagga Meat Supply, a long-standing butcher shop located at 21 Forsyth St, Wagga Wagga NSW 2650, has garnered a solid 4.4-star rating, demonstrating a generally positive reputation within the Wagga Wagga community. However, recent feedback presents a concerning dichotomy: glowing praise for quality and service juxtaposed with serious allegations of pricing discrepancies and a decline in meat quality. The shop's convenient opening hours (6 AM – 6 PM Monday to Friday, 6 AM – 2 PM Saturday, and closed Sundays) and accessible facilities – including wheelchair-friendly entrance and parking, as well as delivery and in-store pickup options, including same-day delivery – undeniably contribute to its appeal. Payments are readily accepted via debit cards and NFC mobile payments and some customers have observed that credit cards are accepted.
The most significant and troubling narrative revolves around a recent customer's experience, which raises serious ethical questions. This individual recounted a substantial price difference between the quoted price per kilogram for chicken ($13.99) and the final charge ($18.99) for a 10kg purchase, resulting in an overcharge of $50. According to their account, the owner's refusal to offer a refund, despite the chicken remaining uncollected, and the convoluted process proposed (requiring an email request, accountant involvement, and a 3-4 day wait) points towards a concerning prioritization of profit over customer satisfaction. The customer strongly suspects this was due to their being a non-local and the owner’s perceived ability to take advantage. This highlights a critical need for transparency in pricing and swift resolution of customer grievances. It's vital for any business, particularly one dealing with food and community trust, to act with integrity and build lasting relationships with its clientele. The customer's strong warning to locals to "beware of these thieves" adds weight to these concerns and underlines the potential damage such practices can inflict on a business's reputation.
Shining Testimonials: Quality, Value, and Friendly Service
Despite the concerning report above, Wagga Meat Supply receives considerable praise from satisfied customers. Many highlight the exceptional value they find in the butcher’s offerings, with one customer expressing disbelief at the quantity received in an $180 meat pack, sufficient to feed their family for “over a fortnight.” Here's a breakdown of recurring positive comments:
- Freshness: The consistently emphasized freshness of the meat is a major draw. Customers frequently comment on the high quality and superior taste compared to other options.
- Variety & Speciality Cuts: The availability of specific cuts caters to diverse culinary needs. The appreciation for being able to purchase "pork liver, pork bones and goat meat" for Asian cuisine demonstrates a responsiveness to local community demands and a commitment to minimizing waste. This aligns with a growing consumer desire for sustainable and ethical meat sourcing – a genuine attempt to prevent parts of animals being wasted is a creative and discerning business strategy.
- Service Excellence: Numerous reviewers praise the friendly and helpful staff. One customer particularly appreciated the convenience of a “direct to boot” pickup due to a fussy newborn, showcasing the butcher's willingness to go the extra mile. Helpful staff on the phone are similarly alluded to.
- Value for Money: Many customers regularly return due to the competitive pricing paired with excellent meat quality. Phrases like "incredible value cuts of meat" and "great quality at awesome prices" are repeated frequently.
- Perfect for BBQ: Several customers specifically recommend Wagga Meat Supply for barbecue needs, particularly highlighting the "delicious" lamb grillers.
| Feature | Customer Sentiment |
|---|---|
| Meat Quality | Overwhelmingly Positive |
| Price | Often Described as "Awesome" / Excellent Value |
| Customer Service | Frequently Praised as Friendly & Helpful |
| Variety | Good, especially with specialty requests catered for |
A Recent Dip in Quality – One Customer's Significant Concern
The contrasting viewpoint injected by another recent customer presents a worrying trend. They share a significant departure from their historical experiences with Wagga Meat Supply. Their recent purchase demonstrated:
- Unusual Odor: The meat exhibited an “off-putting odor never encountered before.”
- Poor Taste & Edibility: After cooking, the odor persisted, and the meat tasted "bad," rendering it inedible.
- Decline from Previous Standards: The customer explicitly states that the quality was "nothing like what" they had come to expect over the years and a "far cry from the quality I have enjoyed in the past."
- Difficult Decision: This experience prompted the customer to "find another butcher," a stark testament to the impact of decreased quality on customer loyalty.
This feedback raises questions about potential changes within the shop – perhaps a new supplier, different storage methods, or a shift in quality control. Addressing this decline is crucial for maintaining the shop's established reputation.
Contact & Accessibility – Making Wagga Meat Supply Reachable
For those looking to experience Wagga Meat Supply firsthand, here's essential contact and accessibility information:
Contact:
- Phone: +61 2 6921 1945
- Address: 21 Forsyth St, Wagga Wagga NSW 2650, Australia
Accessibility & Service:
- Wheelchair Accessible: Both the entrance and parking lot are wheelchair accessible.
- Delivery Options: Available with same-day options.
- In-Store Pickup: Convenient for quick visits.
- Payment Methods: Debit cards and NFC mobile payments are accepted. While credit cards are listed as an option in the provided data, one customer stated that they are not accepted during payment.