Pros 
Cons 's response:
A Cut Above the Rest: The Cut Fresh Bentleigh Experience
Cut Fresh Bentleigh, nestled within the Extra Fresh shopping complex on Centre Road, has become a beloved fixture in the Bentleigh community. It's more than just a butcher shop; it's a throwback to the charm of a good, old-fashioned butcher, where quality and service reign supreme. Numerous reviewers consistently praise the freshness and high quality of the produce – from classic cuts like beef, veal, lamb and chicken to a tempting range of pre-marinated meats perfect for busy families. Several customers have waxed lyrical about the bacon ("This is our own bacon…little did I know what this meant!! The most delicious bacon and the most tender chicken thighs I have ever eaten”), and the overall consensus points to meat that’s a noticeable step up from the supermarket alternative. The shop’s location within Extra Fresh contributes to a convenient shopping experience, with readily available (and free) off-street parking. It's easy to understand why many customers find themselves returning week after week, even delaying vegetarian alternatives when faced with a potential missed visit.
Glowing Reviews: Freshness, Friendly Faces, and Family Appeal
The overwhelming sentiment surrounding Cut Fresh Bentleigh is one of consistent satisfaction, largely driven by the exceptional quality of both the meat and the service. Here's a breakdown of what customers are saying:
- Quality First: The meat is described as "amazing quality" and "top quality" across multiple reviews. Customers appreciate the freshness and the range of options available, including convenient pre-marinated selections.
- Exceptional Service: "The butchers are very friendly and provide a great service" is a recurring theme. Staff members, especially Richard and Chad, are singled out for their dedication and willingness to go the extra mile. One reviewer noted even a typically indifferent daughter occasionally cracks a smile during visits – a testament to the team’s engaging and welcoming nature.
- Loyalty Earned: A customer who has been visiting for "the best part of 10 years" emphasizes the ongoing commitment to quality and range. This long-term loyalty highlights the shop's ability to consistently meet customer expectations.
- Family-Friendly Atmosphere: Several reviewers specifically mention that their daughters enjoy shopping at Cut Fresh, highlighting the genuinely welcoming and pleasant atmosphere created by the staff.
"Our daughters actually love shopping here the team are so friendly."
| Aspect | Customer Sentiment |
|---|---|
| Meat Quality | Extremely Positive |
| Customer Service | Exceptionally Positive |
| Price | Reasonable for Quality |
| Atmosphere | Welcoming & Friendly |
A Rare Blip: Addressing the Cake Incident
While the reviews are overwhelmingly positive, one customer recounts a deeply disappointing experience regarding a custom cake order. They allege a complete failure to fulfil the order, leading to distress and a ruined birthday celebration for their daughter. The customer is critical of the management's response, noting a lengthy delay in contact and a perceived lack of remorse. This incident is a stark contrast to the usual praise for Cut Fresh’s customer service and has sadly resulted in the loss of a loyal customer.
Important Note: While this incident warrants attention, it's presented as an isolated occurrence amidst a strong pattern of positive experiences. It's understandable that mistakes happen, and hoping Cut Fresh responds to address this feedback and improve their processes in the future is key. It's worth noting this review is a singular negative, without similar complaints being present from other reviewers.
More Than Just a Butcher - A Community Hub and Practical Considerations
Cut Fresh Bentleigh isn’t just a butcher. It’s part of a larger collective of speciality shops within the Extra Fresh complex, including a fruiterer, baker, fishmonger, and deli. While the cafe on-site isn't highly rated (described as "nothing to write home about"), the combined offering makes it a convenient one-stop shop for quality groceries.
Here’s what you should know when planning a visit:
- Accessibility: Cut Fresh is wheelchair accessible, both in terms of entrance and parking.
- Opening Hours: They maintain consistent opening hours Monday–Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 3:00 PM, and Sunday from 8:00 AM to 2:00 PM.
- Payment Options: Credit cards, debit cards are accepted. NFC mobile payments are available.
- Address: 3/284-292 Centre Rd, Bentleigh VIC 3204, Australia
- Phone: +61 3 9557 9414