Pros 
Cons A Royal Reputation: What Customers Are Saying About King Meats
King Meats, a relatively new butcher shop deli nestled in Tunstall Square, Doncaster East, has quickly generated a buzz amongst local residents. Boasting a 4.1-star rating, the shop offers a wide array of meat products, fresh baked goods, and convenient services—including no-contact delivery, delivery, in-store pickup, and same-day delivery. Accessibility is a priority, with both wheelchair accessible entrance and parking available. But like any establishment, King Meats isn’t without its share of both praise and criticism. Let's delve into what customers are saying about their experiences at this Doncaster East favourite.
The Highs: Quality Meats, Friendly Faces & Fresh Bread!
For many, King Meats delivers a truly premium experience. Several reviews highlight the quality of the meat itself:
- Variety: Customers appreciate the extensive selection, ranging from standard poultry and beef to more premium options like Wagyu and lamb cutlets. They also stock marinated kebabs, catering to different culinary preferences.
- Freshness and Taste: Numerous reviewers rave about the freshness of the meat, noting that their families thoroughly enjoyed meals prepared with purchases from King Meats. Chicken breasts and lamb mince consistently receive positive mentions.
- The Naan Star: The shop has garnered significant praise for its freshly baked naan bread. Customers describe it as "super soft and well-baked," and a "perfect complement" to the meat products. It's even been described as "great" and worth seeking out.
- Exceptional Service: A recurring theme is the friendliness and helpfulness of the staff, with particular mention of Mr. Hassan, the owner, for his welcoming demeanour and dedication to good service. Several customers specifically highlight his greeting with a smile.
- Bulk Orders & Efficiency: One reviewer was particularly impressed with the shop’s ability to efficiently handle a large bread order, demonstrating their commitment to customer service even for larger requests.
- Halal Options: King Meats is a 'go-to' place for Halal meat and chicken, servicing a dedicated customer base.
"King Meats offers top-quality fresh meat with great service! The staff is friendly, and the selection is excellent. Highly recommend for anyone looking for premium cuts!" - Happy Customer
Addressing the Concerns: Hairy Situations and Payment Preferences
Despite the overwhelmingly positive feedback, some customers have voiced serious concerns. The most prevalent issue centers around the quality control of their meat – specifically, an incident involving goat curry meat containing hairs. The description of this experience is quite unsettling:
- Hair in Meat Complaint: One customer reported finding hairs in a purchase of goat curry meat. This resulted in a negative interaction with the owner, who reportedly defended the presence of hairs and refused an exchange or refund, stating he would cease selling goat meat. The customer expressed shock, noting that this was an unprecedented experience after purchasing meat from numerous other shops. They intend to report the incident to the local council.
- Owner's Response: A response from the owner was disputed by the customer, who alleges he lied about the situation and continued to insist the hair on the meat was "normal".
- Cash-Only for Small Purchases: Several customers have noted that King Meats prefers cash payments for smaller purchases, which can be inconvenient. While they accept credit and debit cards, the preference for cash is apparent. It's worth noting their listed payment options suggest NFC mobile payments are accepted alongside credit/debit cards.
| Concern | Details |
|---|---|
| Meat Quality | Reports of hairs found in goat curry meat. |
| Customer Service | Alleged unsatisfactory handling of complaint. |
| Payment Methods | Preference for cash on small purchases. |
Beyond the Meat: Accessibility & Planning
King Meats doesn't just focus on providing quality products; they also consider the customer experience. The shop's facilities and planning options offer some added convenience:
- Accessibility: The commitment to inclusivity is evident with both wheelchair accessible entrance and parking—making the shop welcoming to all.
- Quick Visit: For those needing a quick stop, King Meats caters to the "quick visit" shopper, indicating a focus on efficiency.
- Convenient Options: The availability of service options like no-contact delivery, regular delivery and in-store pickup reflects a commitment to meeting customer needs in a modern, convenient manner and also caters to those wanting a same-day service.
- Opening Hours: King Meats boasts impressively long opening hours, being open Monday to Sunday from 9am, catering to a variety of schedules.