Pros 
Cons Quality Meets Service: A Varied Experience
Butcher Plus, nestled within The Glen Shopping Centre in Glen Waverley, is a hub for meat lovers, yet the shop has received a mixed bag of feedback from its customers. On one hand, many patrons commend the quality of the meat, highlighting the freshness and variety available. For instance, Peter and a friend both praised the Yearling Topside and Lean Mince, noting the exceptional quality at competitive prices. They experienced prompt and friendly service from a particular staff member, described as a helpful Chinese lady wearing glasses, who made their visit memorable.
However, not all customers share this sentiment. Several reviews indicate a stark contrast in service quality, with some customers facing unprofessional interactions. One particularly frustrated customer recounted an experience where their requests were ignored, leading to a prolonged wait while staff engaged in personal conversations. This disparity in service appears to be a recurring theme, with some employees showcasing impeccable service skills, while others reportedly lack product knowledge and basic customer service etiquette.
Accessibility and Convenience
Accessibility plays a significant role in Butcher Plus's appeal. The shop provides a wheelchair-accessible entrance and parking, ensuring inclusivity for all customers. Located conveniently next to Woolworths, patrons can easily combine their grocery shopping with quality meat purchases without traveling far.
Shopping Hours:
- Monday to Wednesday: 10 AM – 7 PM
- Thursday to Friday: 10 AM – 7 PM (6 PM closing on Fridays)
- Saturday to Sunday: 10 AM – 6 PM
This flexibility allows for quick visits, making it a perfect stop for busy shoppers or those seeking premium meat for special occasions or everyday meals. However, many reviews also highlight the shop can become quite busy, which sometimes compromises the efficiency of service.
Pricing and Product Integrity
Butcher Plus is recognized for its competitive pricing on quality meats. Customer reviews frequently emphasize the value for money. However, there have been concerning reports regarding the integrity of transactions. A disenchanted customer claimed they were short-changed on a purchase of pork ribs, alleging that 400 grams of meat were missing after the cutting service.
Pricing Highlights:
- Pork Ribs: $14.99 per kg
- Steaks (Porterhouse and Scotch Fillet): Individually packed for convenience
Other customers have noted that while the prices are reasonable, the quality should meet the expectations set by these price points. The shop often offers wonderful cuts of meat, but issues such as excessive fat in some cuts have raised eyebrows.
A Community Butcher with a Cultural Flavor
Butcher Plus reflects a growing trend of diverse ownership in the Australian butcher industry. It’s a proudly Chinese Australian-run establishment, serving a melting pot of cultural backgrounds. This multicultural appeal is echoed in customer experiences: patrons from different ethnicities have shared their satisfaction, indicating that Butcher Plus adequately caters to various culinary needs, from BBQs to traditional dishes.
The staff, predominantly comprising individuals from Chinese backgrounds, provide an atmosphere that many appreciate. However, as mentioned earlier, consistency in service quality remains a challenge. Reviews reflect a desire for improved training and communication among staff to ensure all customers receive the same high standard of service Peter and his friend experienced.
In summary, while Butcher Plus garners praise for its excellent product range and competitive pricing, it must address its service inconsistencies to enhance customer loyalty and elevate their reputation in Glen Waverley.