Pros 
Cons A Mixed Grill of Opinions: What Customers Are Saying About JJ'M Butchery Mart
JJ'M Butchery Mart, nestled within Westfield Hornsby, has become a go-to spot for meat lovers in the area. The convenience of its location – Shop 2006/236 Pacific Hwy, Hornsby NSW 2077 – and consistently busy atmosphere (a sign of popularity, it seems!) are frequently praised. Open seven days a week from 9 AM to 6 PM, it’s easy to swing by regardless of your schedule. But while the quality and price point often garner positive feedback, customer service experiences paint a more complex picture. Let's delve into the details of what shoppers are reporting. The phone number is +61 473 338 885 if you need to contact them.
The Good Cuts: Quality, Price & Selection
Several reviews consistently highlight the positive aspects of JJ'M Butchery Mart. Customers frequently mention the exceptional freshness of the meat and the competitive pricing. Here’s a breakdown of what people appreciate:
- Premium Quality: Many patrons describe the meat as "premium" and speak positively about the overall quality. This suggests they take pride in sourcing and displaying their products.
- Value for Money: The price is a major draw. Several reviewers explicitly mention that JJ'M Butchery Mart offers good value, making it an attractive option for families and individuals alike.
- Wide Selection: The shop boasts a "huge selection" of meat, catering to various needs and preferences. This variety is appreciated by those seeking specific cuts or looking to try new things.
- Convenience: Being located within Westfield Hornsby is a significant advantage. It's easy to incorporate a visit into a larger shopping trip. One customer even expressed their gratitude for being served before opening hours due to work commitments – a testament to potential flexibility (though this appears to be an outlier experience).
- Freshness is Evident: Repeatedly, reviewers note the freshness of the meat, suggesting good stock rotation and handling practices.
"Finally there is a butchery shop in Hornsby Westfield. Convenient location, good shopping experience." - Happy Customer
The Tender Issues: Concerning Customer Service Experiences
Unfortunately, not all experiences at JJ’M Butchery Mart have been positive. A recurring theme in the negative reviews is disappointing customer service. It’s important to note that these experiences appear to be isolated but are significant enough to warrant attention. Here’s a summary of the reported issues:
- Disrespectful Staff: Multiple reviewers have described interactions with staff as disrespectful and unwelcoming. Phrases like "bad attitude," "didn't want to provide any service," and "emotional words" have been used.
- Lack of Assistance: Customers felt staff were "disinterested" and actively avoided providing assistance. This created a frustrating and disappointing shopping experience.
- Apparent Discrimination: A particularly concerning allegation involves prioritising Chinese-speaking customers over others and allegedly discriminating against those purchasing smaller quantities of meat. This is a serious issue that requires immediate investigation and action.
- Unprofessional Behaviour: One customer reported staff only attending to customers speaking Chinese, leading to feeling ignored and leaving the queue.
It's essential for JJ’M Butchery Mart to address these concerns promptly and implement training programs to ensure all customers receive polite, respectful, and equitable service, regardless of their language skills or purchase size.
Facilities & Payment Options – What to Expect
Beyond the meat itself, JJ’M Butchery Mart offers a handful of facilities and payment options that enhance the shopping experience. Here's a detailed look:
| Feature | Availability | Details |
|---|---|---|
| Accessibility | Yes | Wheelchair accessible entrance, parking, and restroom |
| Wi-Fi | Partially | Wi-Fi is listed as an amenity, but only some experiences suggest it is available. |
| Quick Visit | Yes | Designed for convenient, quick purchases |
| Payment Options | Extensive | Accepts Credit Cards, Debit Cards, and NFC mobile payments. |
The accessibility features are a definite plus, making the shop welcoming to a wider range of customers. The convenience of accepting various payment methods – including credit cards, debit cards, and NFC mobile payments – further streamlines the shopping process. However, the unreliable Wi-Fi claim may be something they should investigate and rectify.
Ultimately, JJ’M Butchery Mart presents a compelling option for meat purchases in Hornsby, benefiting from its location, price and selection. However, improvements to customer service are paramount to ensuring a consistently positive shopping experience for all patrons.