Pros 
Cons A Mixed Grill of Experiences: Recent Customer Feedback
Lenard's - Caneland Central, Mackay, a well-established butcher shop within the Caneland Central shopping complex (Shop GD2404, Mangore Rd, Mackay QLD 4740), is currently navigating a period of fluctuating customer feedback. With a rating of 3.6 out of 5, it's clear there's a story unfolding beyond just selling chicken. For years, this location has been a reliable source for chicken products, but recent reviews paint a picture of both enduring strengths and concerning shifts. The shop's convenient opening hours – consistently open Monday to Friday 8:30 AM to 5:30 PM, Saturday 8:30 AM to 5:00 PM, Thursday evenings extended to 9:00 PM, and Sunday 10:30 AM to 2:00 PM – continue to be a draw for many, particularly with the added benefit of free parking (both in the lot and street parking options) and accessibility features like wheelchair access to the entrance and parking. Furthermore, Lenard’s offers both in-store shopping and onsite services, accepting credit card payments for ease of transaction. However, the recent surge in complaints regarding service and product availability has prompted a closer look at what’s impacting the customer experience.
The Case of the Disappearing Chicken Thighs & Shifting Service
The most significant issue repeatedly raised by customers revolves around stock availability, particularly the popular herb & garlic crumbed chicken thighs. One long-time customer expressed significant frustration, stating they’ve attempted to purchase these thighs twice in the past two weeks only to be met with a "sold out" message by midday. This is particularly concerning, as they rightly point out that chicken products represent the core of Lenard’s business and their primary source of profit. The suggestion of a lack of restocking, especially given the reliance on chicken products, points to a potential operational challenge.
Many believe this issue stems from a change in franchise ownership. Previously, this wasn't a problem, and the sudden scarcity suggests a disconnect between demand and supply under the new management. The sentiment echoes a broader concern—the perceived decline in customer service quality. While others still praise the friendly staff and quality products, a disturbing incident reported by a loyal customer involved an employee handling food without proper hygiene practices, specifically rubbing their hands on their nose while handing over prepared food. A separate comment singled out a particularly rude interaction with a young staff member; expressing such a negative view on the level of customer service is hardly encouraging for a loyal customer of many years.
Here’s a summary of the key issues reported:
| Issue | Details | Frequency Mentioned |
|---|---|---|
| Stock Shortages (Herb & Garlic Crumbed Chicken Thighs) | Sold out by midday on weekdays | Frequent |
| Perceived Decline in Customer Service | Rude staff interactions, unhelpful employees | Moderate |
| Hygiene Concerns | Improper food handling practices (touching face) | Isolated but concerning |
| Franchise Ownership Change | Suspected root cause of the issues | Referenced by multiple customers |
The Bright Spots: Enduring Praise & Convenient Amenities
Despite the mounting concerns, Lenard’s - Caneland Central still retains a dedicated customer base who appreciate the shop’s strengths. Positive reviews frequently highlight the consistently good food quality and the friendly nature of some of the staff. The convenience of the location within Caneland Central and the accessibility features (wheelchair access and parking) are also valued. The ability to pay with credit cards adds another layer of convenience for shoppers.
Here's a breakdown of the positive aspects consistently mentioned:
- Quality Products: Consistently praised for the taste and quality of their chicken.
- Friendly Staff: Several positive comments specifically mention friendly and helpful employees (though this isn’t a universal experience).
- Convenient Location: Situated within a popular shopping centre with easy access.
- Accessibility: Wheelchair accessible entrance and parking, making it accessible to a wider range of customers.
- Payment Options: Accepts credit cards, simplifying purchases.
- Opening Hours: Favourable extended opening hours, especially on Thursday evenings.
- Parking: Offers both free parking lot and free street parking.
What's Next for Lenard’s Caneland Central?
Lenard’s - Caneland Central faces a critical juncture. Addressing the concerns regarding stock management and, particularly, hygiene and customer service is paramount to regaining customer trust and maintaining its position as a preferred chicken provider in Mackay. The franchise ownership change appears to be a pivotal factor, and it’s hoped that the new owners will prioritise consistent stock levels, rigorous staff training focused on food safety and customer interaction protocols, and a general commitment to upholding the established standards that once defined the store. Customers are already making alternative plans, with one suggesting a shift to the butcher across the aisle. Whether Lenard’s can overcome these challenges and recapture its former reputation remains to be seen. A renewed focus on these areas could be the difference between continued prosperity and a gradual decline in business.