Pros 
Cons Hagen's Organics: A Melbourne Institution – Quality & Passion Shine Through
Hagen's Organics, nestled in the heart of Melbourne at 16/513 Elizabeth St, is more than just a butcher shop; it’s a testament to passion, quality sourcing, and exceptional customer service. With a solid 4.2-star rating, Hagen's has garnered a loyal following amongst Melburnians seeking organic, sustainably raised meat products. They operate with a limited but well-planned schedule, closed on Mondays & Wednesdays, with early starts Friday-Sunday and operating from 5am-3pm Tuesday & Thursday. The shop provides convenient in-store pickup and caters to quick visits, accepting credit cards for seamless transactions. It’s clear that Hagen's isn’t just selling meat; they're offering an experience rooted in ethical practices and a deep understanding of their offerings. Right from the outset, regulars praise the dedication of Vaughn, James, and the entire team – their knowledge and friendly demeanour making the shopping experience truly pleasant.
"Love shopping for my organic and well sustained meat products from Hagens in the Vic market. Vaughn, James and the team are extremely passionate, knowledgeable and give super friendly customer service. The quality of meat, poultry and a numerous other items are 2nd to none I’ve found." - A Regular Customer
The focus on quality isn't just talk. Customers consistently rave about the superior freshness and flavour compared to alternatives found at markets like Queen Vic and South Melbourne. They specifically highlight the extended shelf life of Hagen's products and noticeably better taste, particularly when it comes to their organic options. But it isn’t just the quality; it's the willingness to go above and beyond. Customers mention having organic chickens deboned for them – a service demonstrating a commitment to meeting individual needs and showcasing their butchery skills. And the constant introduction of new and exciting items, like the organic marbled T-bone steak from Tasmania, keeps things fresh and interesting.
Beyond the Basics: Sausages, Pork & Online Convenience
It's not just whole cuts of meat that receive praise; Hagen’s specialises in truly exceptional small goods. The sausages, consistently singled out for their delicious flavour and sulphite-free status, are a major drawcard. Many customers specifically mention the French Sausages as a favourite, noting that they maintain their shape when cooked, unlike inferior sausages from other vendors which dramatically shrink. Similarly, the pork belly and pork spare ribs receive glowing reviews – described as "just perfect" – demonstrating a mastery of preparation and flavour profiles.
Here’s a quick breakdown of some customer favourites:
| Product | Customer Comments |
|---|---|
| French Sausages | "Brilliant taste," "Don’t lose shape when cooked." |
| Pork Belly / Spare Ribs | "Just perfect!" |
| Organic Chicken | Praised for being deboned on request, great for pan-frying. |
| Marbled T-Bone Steak | "Tasty", “Superb” |
| General Sausages | Sulphite-free and delicious. |
Beyond the in-store experience, Hagen's offers a convenient online ordering platform. This is a real highlight for many customers, who note the responsive customer service, the availability of promotions, and the overall ease of ordering. The online store effectively extends Hagen's reach beyond the physical location, solidifying its position as a leading organic butcher in Melbourne!
A Service Slip & Addressing Concerns
While overwhelmingly positive, Hagen’s isn't without its recent blemishes. One customer reported a concerning experience involving a misunderstanding and perceived rudeness from a young employee. This incident, which occurred at the store, involved a customer being mistakenly accused of cutting in line. The upsetting nature of the situation, exacerbated by accusatory language, has understandably left a mark.
"I came to the store waited in line where there was atleast 4 people in front of me. An older gentlemen was serving the other customer and young guy started wearing his apron and putting on music in store. He looked at me and then looked at the other customers and started to serve them and said I cut in line ? This person wasn’t even there for 5 mins . The person behind me confirmed as well that I was in line. Mate you are an obsolete prick who made me feel extremely uncomfortable." - Disappointed Customer
This feedback underscores the importance of maintaining consistently high customer service standards, particularly when dealing with potential misunderstandings. It's a vital lesson in ensuring all employees uphold the exceptional service that has long been a hallmark of Hagen's Organics. It’s worth noting that the customer distinguished the older gentleman serving as being "a sweet man", highlighting the potential for inconsistency in team performance.
Long-Term Loyalty and Expert Advice
Despite this one isolated incident, the overarching narrative surrounding Hagen's Organics is one of loyalty and appreciation. Many customers have been frequenting the shop for years and are consistently impressed by the quality of the meat and the knowledgeable staff. Perhaps the most valuable aspect beyond the quality of the product is the willingness to share expertise. Several customers commented on the staff’s ability to advise on the best ways to cook different cuts of meat—a personal touch that elevates the shopping experience beyond a simple transaction. This commitment to education reinforces Hagen's position as more than just a butcher; it's a culinary resource, a trusted advisor, and a valued member of the Melbourne community. Hagen's Organics has undeniably carved out a unique space for itself by providing not only top-tier organic products, but also the expertise and passion to match.
Phone: +61 3 9329 5534 Address: 16/513 Elizabeth St, Melbourne VIC 3000, Australia.