Pros 
Cons Praise for Quality and Variety
Super Butcher, located in Oxenford, has garnered a loyal following thanks to its reputation for quality meat products. Many customers rave about the vast variety available, which includes everything from grass-fed beef to specialty cuts.
- Freshness: Customers consistently note that the meat is "clean, well-packaged," and "smells fresh to the bone." This speaks to the commitment Super Butcher has to maintain high standards of cleanliness and freshness in their offerings.
- Helpful Staff: The service at Super Butcher is often described as exemplary. Shoppers can rely on staff members to assist with selecting the right cuts for their needs. Many have shared experiences of staff going above and beyond, such as:
- Trimming and Slicing: Customers can have their meat cut to specifications, including vacuum-packing and butterflying chickens.
- Friendly Service: The team provides a friendly environment, making the shopping experience more enjoyable.
Super Butcher's reputation for competitive prices on quality meat has made it a go-to for families and individuals alike. One customer expressed appreciation for a recent special on chicken wings priced at $2.99 a kilo, leading them to make delightful meals throughout the week.
Issues with Pricing and Cuts
While many customers sing the praises of Super Butcher, some voices of dissent have emerged, particularly regarding pricing and the consistency of cuts.
Higher Prices: A number of patrons have found Super Butcher to be more expensive compared to other local options like Coles or Woolworths. Specific concerns include:
- Beef prices on par with, or exceeding, competitors.
- Some customers have mentioned that even chicken prices can be on the higher end.
Inconsistent Cuts: Another common complaint revolves around the unevenness of steak cuts. Some shoppers have noticed:
- Wide variations in thickness (e.g., from 5mm to 20mm within the same piece).
- Lack of attention to detail on occasions when the store wasn’t busy, suggesting that more care could improve customer satisfaction.
Many customers have indicated that these issues with pricing and cuts may deter them from making Super Butcher their first choice going forward.
Mixed Experiences with Service
While customer service at Super Butcher often receives accolades, not all experiences have been positive.
- Rough Handling: A few shoppers have reported experiences where products were handled less delicately, resulting in torn packaging at the counter. This has raised concerns about how meat is treated during packing.
- Balance of Service: One patron reflected on the friendly assistance they received while trimming and cutting their order but noted inconsistency in service quality among different employees.
This mix of service experiences suggests that while the store has a strong core team, there is room for improvement in training and consistency.
The Sentiment of Local Butcher Loyalty
As locals continue to frequent Super Butcher, the overarching sentiment reflects a desire for community support for local businesses.
- Invest in Local Butchers: Many customers encourage supporting local butcher shops over larger supermarket chains, as they believe this results in better-tasting meat and community strengthening.
- Sense of Belonging: Regular customers appreciate the sense of belonging within Super Butcher, where they know they can engage with staff and have their meat preferences understood.
Although mixed in opinions, it’s evident that the local community appreciates the effort and quality that Super Butcher brings to Oxenford. Customers are hopeful that the store will address their concerns, maintaining its fine standing as a beloved butcher shop in the region.