Pros 
Cons 's response:
A Local's Darling: The Good, the Great, and the Occasionally Sticky
My Butcher The Healthy Choice, nestled on Central Ave in Pialba, has become a buzzing topic amongst locals. Boasting a solid 4.0-star rating, this butcher shop is clearly doing something right. The overwhelmingly positive sentiment revolves around the quality of the meat and the exceptional customer service provided by Darren and his team. Many reviewers consistently praise Darren’s ability to cater to specific requests – a standout example being his willingness to slice entire rumps to order. This personal touch, coupled with the consistently high quality of the produce, has fostered a loyal customer base. Regular mentions of their crumb steak and crumb chicken schnitzels highlight a dedication to offering more than just standard cuts, and the “axe head steaks” are clearly a favourite. Beyond the core offerings, the honey soy chicken noodle dish is generating considerable buzz, enthusiastically declared “yummo” by one satisfied customer. The shop is also getting love for its "OMG seasoning," illustrating a focus on value-added convenience for home cooks.
"Darren @ MY BUTCHER would be the best in the bay and that I have been to I go there tell him what I want and it’s sorted they slice up my whole rumps for me." – A recurring customer testimonial.
It's clear that the team’s approachable and helpful attitude contributes significantly to the positive experience. Customers consistently mention the friendly service and willingness to go the extra mile, ensuring a pleasant and efficient shopping trip. The pricing is also seen as reasonable given the quality of the product, making it a valuable choice for families and individuals alike. Here’s a snapshot of what people are raving about:
- Top-notch meat quality: Regularly cited as the primary reason for returning.
- Personalised service: Darren's willingness to accommodate specific requests.
- Unique offerings: Crumb steaks and schnitzels, axe head steaks, and the "OMG seasoning."
- Friendly and helpful staff: Creates a welcoming atmosphere.
- Good value for money: Offers high quality without breaking the bank.
Accessibility and Wise Planning – Getting the Most from Your Visit
My Butcher The Healthy Choice understands that catering to a diverse clientele is important. The shop has made considerable efforts to provide accessibility, a detail appreciated by customers with mobility requirements. Features include:
- Wheelchair Accessible Entrance: Simple and straightforward access to the shop.
- Wheelchair Accessible Parking Lot: Ensures convenient parking for those using wheelchairs or other mobility aids.
The listing indicates the shop is well-suited for 'quick visits', suggesting efficient service and a generally organised layout. The payment options are also fairly comprehensive, allowing for flexibility. You can pay with:
| Payment Method | Accepted? |
|---|---|
| Cash | Yes |
| Checks | Yes |
| Credit Cards | Yes |
| Debit Cards | Yes |
Important Note: While credit cards are listed as an option, multiple reviewers highlight the possibility of this being inaccurate. See the “Important Caveats” section below.
The Downside: Opening Hours and Food Safety Concerns
Despite the widespread praise, a few recurring criticisms temper the overwhelmingly positive reviews. The most notable concerns revolve around the advertised opening hours and, alarmingly, food safety.
The opening hours listed are 7:00 AM – 5:30 PM Monday to Friday, and 7:00 AM – 4:00 PM on Saturday. However, multiple customers have reported arriving during these hours only to find the shop closed. This inconsistency is causing frustration and can be significantly inconvenient. Ensuring accurate hours are displayed and adhered to is crucial for maintaining customer trust.
More concerning are the reports of meat being spoiled upon purchase. One customer specifically mentions returning home to find their purchased meats "off and sticky and smelly" just three hours after buying them. This is a serious issue that requires immediate attention. Food safety is paramount in a butcher shop, and any compromise on quality can have severe consequences. It's recommended that My Butcher The Healthy Choice conducts a thorough review of its storage and handling practices to prevent such occurrences.
What Customers Love – A Summary of the Positives
Despite the noted issues, the overwhelming consensus is that My Butcher The Healthy Choice is a worthwhile destination for quality meat and excellent service. Here's a recap of the reasons for the 4-star rating:
- Darren's Expertise: Customers appreciate the butcher's knowledge and willingness to fulfil specific requests.
- Delicious Prepared Foods: The crumb steaks, schnitzels, and honey soy chicken noodle dish are consistently praised. The "OMG seasoning" is a unique and popular addition.
- Excellent Ribs: Several reviewers specifically highlighted the deliciousness of the ribs.
- Accessibility: Welcoming to customers with disabilities.
- Friendly and Helpful Staff: Creates a positive and supportive shopping experience.
- Good Value: Offers high-quality meat at reasonable prices.
The shop's dedication to quality ingredients and customer satisfaction shines through in the majority of reviews, making My Butcher The Healthy Choice a valued community asset. Hopefully, addressing the inconsistencies regarding opening hours and ensuring stringent food safety protocols will solidify its position as a top choice for meat lovers in Pialba.
Contact Information:
- Phone: +61 403 897 076
- Address: Central Ave, Pialba QLD 4655, Australia