Pros 
Cons A Mixed Bag of Reviews: What Customers Are Saying About Coppy’s Butcher Block
Coppy’s Butcher Block, located at Shop 4 & 5/140 Gordon St, Port Macquarie, holds a solid 4.1-star rating, attracting a loyal customer base in the Port Macquarie community. However, recent reviews paint a complex picture – a blend of exceptional service and quality meats alongside some concerning allegations. Located open Monday to Friday 6 AM to 5:30 PM, Saturday 6 AM to 2 PM (Closed Sundays) the shop, accessible for those with mobility needs (wheelchair accessible entrance and parking), offers delivery and caters to those seeking a quick visit. Payment options include debit and credit cards (NFC unavailable unfortunately). Let's delve deeper into what people are experiencing at Coppy’s.
The Highs: Quality Meats and Old-Fashioned Service
Many customers commend Coppy’s for its truly impressive meat quality and the welcoming atmosphere. Several reviewers specifically highlight the staff's friendliness and willingness to assist, praising a "old fashioned service, where you feel valued as a customer." Here’s a summary of the positive feedback:
- Exceptional Meat Quality: Customers consistently rave about the quality of the meat, from standard cuts to specialty items. Particular praise is given to the sausages – described as "one of the best you can buy" – and the opportunity to purchase sausage trimmings for pet food, with one customer noting the quality is "outstanding" for their rescue Greyhounds.
- Unique Offerings: Beyond the everyday, Coppy’s Butcher Block stands out with its specialty items. Mentions include:
- Pickled pork "hand" - a traditional favourite evoking nostalgia and delicious flavours.
- Filo parcels and stuffed chicken, offering convenient and flavourful meal solutions.
- Beef and lamb (pasture-fed, though with less marbling) – catering to a preference for leaner meats.
- Pet mince and bones – a budget-friendly and appreciated option for pet owners.
- Cowra lamb - boasting about their stock showing a clear commitment to sourcing quality produce.
- Value & Loyalty: The butcher shop's loyalty card program is repeatedly mentioned as a welcome bonus, rewarding regular customers.
- Community Focused: Multiple reviews emphasise Coppy's dedication to community involvement, frequently sponsoring fundraising events, demonstrating a commitment beyond simply selling meat.
- Helpful Advice: Customers find the staff always ready with useful cooking tips and helpful suggestions.
Serious Allegations and Concerns Regarding Management
Regrettably, a significant portion of recent feedback expresses serious concerns about the management, specifically regarding the actions of “manager” Lachlan. These allegations are deeply troubling and significantly impact the overall perception of the business.
"Absolutely disgusting behaviour from the ‘manager’ Lachlan. This poor excuse of a manager has been bullying young staff members; going as far as putting laxatives in people’s lunches, locking their phone in the freezer and threatening to hit them if they do not listen. We have confronted them face to face. The next step is a detailed report to fair trading."
The severity of these claims – which include allegations of bullying, tampering with food, and threats of violence – are deeply concerning. It's important to note that these allegations are unverified but represent a serious issue for Coppy’s Butcher Block and highlight a critical need for accountability and a safe working environment. One reviewer even noted the quality of the steak as being substandard, and the premises seemed "a little gross" during their visit, raising concerns alongside the management allegations.
Here's a breakdown of the specifics:
- Bullying Accusations: Alleged consistent targeting and intimidation of younger staff members.
- Tampering with Food: A deeply disturbing allegation of laxatives being put in staff lunches.
- Abusive Behaviour: Reports of phones being locked away and threats of physical harm.
- Reporting to Fair Trading: At least one customer explicitly stated their intention to file a formal report with Fair Trading.
Navigating the Reviews: A Balanced Perspective
Coppy’s Butcher Block presents a curious dichotomy. On one hand, it’s a beloved local business renowned for its quality meats, friendly service, community spirit, and reasonable prices. The loyalty program and helpful staff contribute to a positive shopping experience. Here's a table summarizing key aspects:
| Feature | Positive | Negative |
|---|---|---|
| Meat Quality | Excellent, diverse cuts & specialties | Concerns about steak quality raised by one reviewer |
| Service | Friendly, helpful, "old-fashioned" | Serious allegations of managerial bullying |
| Pricing | Great value | N/A |
| Accessibility | Wheelchair accessible entrance & parking | N/A |
| Community | Active sponsor of fundraising events | N/A |
| Facilities | Delivery options available | NFC mobile payments not available |
It's vital for potential customers to approach Coppy’s Butcher Block with a balanced perspective. While many positive experiences have been shared, the allegations regarding management should be acknowledged and monitored. Those living in Port Macquarie (+61 2 6583 6222) can decide whether to visit knowing this information. The shop's continued success hinges on addressing these staffing and management concerns to ensure a safe and pleasant environment for both employees and customers.