Pros 
Cons Quality Cuts and Culinary Delights
Robert's Meats has carved out a strong reputation in Singleton for providing high-quality meats, making it a go-to destination for both casual buyers and culinary enthusiasts. With a solid rating of 4.2, customers have expressed their appreciation for the variety and freshness available at this butcher shop.
- Full Throttle Pies: One standout item that has garnered attention is the Full Throttle Pies. A customer noted, “The brisket, jalapeno, and cheese pie was very near perfection.” Priced at $8.50, the pie boasts generous chunks of brisket and a delightful mix of flavors. Customers rave about the ideal gravy consistency, elevating the overall experience.
- Fresh Cuts: Another patron shared their satisfaction with the leg of lamb and pork shoulder purchased for a family gathering, highlighting, “The shrinkage on the roasts was minimal & the flavor outstanding.” This kind of feedback points to the shop's commitment to quality and attention to detail.
With a diverse selection of meats ranging from sausages to specialty cuts, Robert's Meats certainly meets, if not exceeds, the expectations of its customers.
Customer Service: A Mixed Bag
Customer service at Robert's Meats has received both praise and criticism. Many patrons have enjoyed the welcoming atmosphere cultivated by the staff, while others have reported less satisfactory experiences.
- Positive Interactions: Numerous customers have complimented the friendliness of the staff, with one reviewer mentioning the “happy chat from the staff” as a bonus to their experience. This personal touch enriches the shopping experience, making it feel less transactional and more community-oriented.
- Service Hiccups: On the flip side, some reviews highlight areas where the shop could improve. For instance, a catering service user expressed disappointment when the food arrived cold and delayed. They noted, “Had to use 2 microwaves to heat, and 100 people ate 1.5 hours late.” Such occurrences can tarnish the reputation of even the finest establishments and highlight the need for consistency in service delivery.
Balancing exceptional quality products with reliable customer service will be key for Robert's Meats in maintaining and enhancing its standing within the community.
Community Connection and Accessibility
Robert's Meats is not just a butcher shop; it’s a community hub that embraces inclusivity and accessibility. Their commitment to creating a welcoming environment for all customers is evident through multiple service options and facilities designed to accommodate various needs.
- Accessibility Features:
- Wheelchair accessible entrance, parking, and restrooms to ensure everyone can enjoy their shopping experience.
- Inclusivity: Robert's Meats proudly identifies as LGBTQ+ friendly and provides a transgender safe space, fostering a community-focused environment that resonates with values of acceptance and diversity.
The shop also provides various service options, including:
- No-contact delivery
- In-store pickup and shopping
- Same-day delivery
By prioritizing accessibility and inclusivity, Robert's Meats aligns its operations with the values of the community it serves.
The Versatile Offering: Diverse Meat Selection
At Robert's Meats, variety is the spice of life. The shop prides itself on offering an extensive range of products that cater to different tastes and dietary needs.
Popular Items:
- Sausages: Customers can't get enough of the flavorful halapinio sausages that have consistently received rave reviews.
- Bones for Pets: A unique offering includes bags of bones, praised for being affordable and generous in quantity, making pet owners happy. "The man who served me was so lovely and charged only $5 for a bag full of ribs," one satisfied dog owner shared.
Pricing Concerns: While many products are well-received, pricing transparency has been an issue for some customers. A potential buyer experienced confusion regarding the cost per kilo of lamb, leading to an overhearing discrepancy that left a bitter taste.
Despite these occasional complaints, Robert's Meats remains committed to providing not just products but an experience that blends quality meats with community values.