Pros 
Cons Quality Meats That Impress
One of the standout aspects of the Australian Butchers Store is its unwavering commitment to quality. Customers frequently praise the high standard of meats available, noting that the products offered are "at the top of the tier of quality." Some key highlights include:
- Variety of Meats: From premium cuts of beef to succulent lamb, the range is impressive.
- Special Offers: Regular specials allow customers to snag excellent deals, with many reporting better prices than local supermarkets.
- In-house Butchering: Every piece of meat is butchered on-site, ensuring freshness and adherence to high standards.
A customer noted, "The quality of the meats and other assorted goods are extremely affordable," further emphasizing the value proposition that the Australian Butchers Store brings to its patrons.
Exceptional Customer Service
The customer service experience at the Australian Butchers Store is consistently lauded by patrons. Many reviews highlight the team's dedication to providing assistance and addressing specific needs. Key elements of their exceptional service include:
- Friendly Staff: Customers remark on how helpful and welcoming the team is, which significantly enhances the shopping experience.
- Onsite Customization: The butchers are willing to go the extra mile. A customer shared, "I asked if they could make me 6kg of fatty pork mince for my own Thai sausages, and they were very happy to help!"
- Community Involvement: The butcher shop supports local causes, as mentioned in a review where sausages provided for a fundraiser received rave reviews.
A patron stated, "Best meat, best prices, great service," perfectly encapsulating what many feel about their experience shopping here.
Convenience and Accessibility
In addition to high-quality products and outstanding service, the Australian Butchers Store prioritizes convenience and accessibility for its customers, making it a go-to butcher shop. Features that support a seamless shopping experience include:
- Opening Hours: Operating hours are designed to accommodate various schedules, with accessibility from early morning to late afternoon on weekdays and shorter hours on weekends.
- Delivery Options: The butcher shop offers delivery services, ensuring fresh products reach customers' homes without hassle.
- Wheelchair Accessibility: With accessible entrances and parking, the establishment is welcoming to all shoppers.
Customers can confidently plan their visits with the assurance that their needs for accessibility and convenience are prioritized.
Room for Improvement
While the Australian Butchers Store enjoys a glowing reputation overall, there are some areas where the shop could improve, as highlighted in various customer complaints. Notable mentions include:
- Inconsistent Product Quality: A few customers have expressed that not all meats meet the high standards expected. Feedback indicated that some meats were not the best quality during their visits.
- Hygiene Issues: A review raised a concern about finding a hair in a meat package, which the customer reported but did not see resolved.
Despite these criticisms, the overwhelming majority of reviews remain positive, with many customers still praising the shop's strengths. Comments such as, "Great range of meats and some great specials" depict a business keen on refining its offerings while still providing quality products.
In summary, the Australian Butchers Store presents an overall positive experience with its fantastic variety, quality meats, exceptional service, and commitment to customer satisfaction, standing out as a top choice for meat lovers in Somerville.