Pros 
Cons A Sunnybank Staple: The Market Square Butcher Experience
Market Square Butcher, nestled in Shop 15/341 Mains Rd, Sunnybank, QLD 4109, has cultivated a loyal following over the years, and for good reason. With a solid 4.000000-star rating, this isn't just a place to pick up your weekly chops; it's a community hub built on quality, service, and a genuine passion for meat. The shop’s opening hours are convenient, closed on Mondays but open from 8 AM to 5:30 PM Tuesday through Friday, and 8 AM to 5 PM on Sundays. Saturday sees them open until 5:30 PM as well. It’s clear they understand the needs of busy families and individuals. The accessibility features – a wheelchair accessible entrance and parking lot – are a welcome addition, ensuring everyone can enjoy their offerings. They also cater to those looking for a quick visit, streamlining the shopping experience. Payment options are modern and convenient, accepting credit cards, debit cards, and NFC mobile payments.
Rave Reviews: Roast Duck & Beyond
The overwhelming sentiment surrounding Market Square Butcher is one of enthusiastic praise, particularly for their cooked offerings. The roast duck consistently steals the show, earning multiple 5-star reviews and being hailed as "the best in town" and "the tastiest duck [customers] have tried." The accompanying sauce is also a highlight, perfectly complementing the crispy skin and succulent meat. Beyond the duck, the BBQ pork (or crispy pork belly) receives similar accolades, often mentioned as a fantastic value compared to prices charged by local restaurants.
Here's a breakdown of what customers consistently rave about:
- Roast Duck: The undisputed star. Customers describe it as exceptional, with a perfect balance of crispy skin and tender meat. The sauce is a key component of its appeal.
- BBQ Pork/Crispy Pork Belly: A close second, praised for its flavour and value.
- Freshness & Quality: Numerous reviews highlight the exceptional freshness of the meat, a testament to the butcher's sourcing and handling practices.
- Friendly & Helpful Staff: The staff are consistently described as friendly, accommodating, and willing to go the extra mile. One customer even recounted a touching instance where staff helped load heavy meat into their car during pregnancy.
- Free Soup Bones: A delightful bonus for purchases over $30, adding extra value for customers.
- Thoughtful Packaging: The attention to detail in packaging, ensuring no spills or leaks, is a small but appreciated touch.
- Unadvertised Specials: Keep an eye out for these hidden gems!
"My family have been coming here for over 6 years and love it every time! Our favourite is the roast duck and bbq pork. We love it so much that it is now a must have on the Christmas table too!" - A loyal customer.
Areas for Improvement: Addressing Customer Concerns
While the vast majority of feedback is overwhelmingly positive, a few concerns have been raised that Market Square Butcher should address to maintain its stellar reputation. The most significant is a complaint regarding the staff's demeanor, with one customer reporting feeling treated with sarcasm and a lack of politeness. This experience was described as a "huge turn off" and discouraged them from returning. Another customer reported an issue with a pork rib purchase, finding something unexpected upon returning home.
Here's a summary of the areas needing attention:
| Issue | Description | Potential Solution |
|---|---|---|
| Staff Politeness | Reports of sarcastic or impolite interactions. | Implement customer service training focusing on empathy, active listening, and positive communication. Regularly solicit feedback from customers regarding staff interactions. |
| Quality Control | Incident of finding an unexpected item in a pork rib purchase. | Reinforce quality control procedures, including thorough inspection of meat before sale. Establish a clear process for addressing customer complaints regarding product quality. |
It's crucial for Market Square Butcher to take these concerns seriously and implement measures to ensure all customers feel valued and respected. A proactive approach to addressing these issues will solidify their position as a beloved local institution.
More Than Just a Butcher: A Community Connection
Market Square Butcher isn't just about selling meat; it's about building relationships and becoming a vital part of the Sunnybank community. The long-standing loyalty of many customers, some visiting for over six years, speaks volumes about the trust and connection they've fostered. The willingness to offer free soup bones and the helpfulness of the staff demonstrate a commitment to going above and beyond. The fact that their roast duck has become a Christmas tradition for some families highlights the emotional connection customers have with this local business. The shop’s commitment to accessibility further reinforces their dedication to serving the entire community. Market Square Butcher has clearly earned its place as a treasured local gem, and with a focus on addressing the few areas for improvement, it’s poised to continue thriving for years to come. You can reach them at +61 499 404 246.