Pros 
Cons A Sunnybank Staple: The Allure of Sunrise BBQ & Butcher's Roast Meats
Sunrise BBQ & Butcher in Sunnybank has cultivated a strong following, largely driven by its reputation for authentic Chinese roast meats. The shop, located at shop 122/358 Mains Rd, Sunnybank QLD 4109, consistently earns praise for its roast pork and Chinese sausage. Numerous reviewers specifically highlight the roast pork's crackling, describing it as "super delicious, thin, salty, and moreish." Many point to the boneless duck and sausage as other standout favourites. The authenticity of the flavours seems to be a major draw, appealing to those seeking a taste of home or experiencing Chinese BBQ for the first time.
"This is my always to go for Chinese roast meats!! My favourite is the sausage & boneless duck!! Friendly service & no extra fee paying by card ❤️❤️ Definitely will recommend this place..." – A recurring sentiment amongst satisfied customers.
The shop caters to those seeking a quick visit with opening hours extending from 8 AM to 6 PM on Saturdays and 9 AM to 5 PM on Sundays, making it convenient for weekend shoppers. It’s also accessible, boasting both wheelchair accessible entrances and parking. It supports various payment methods, including credit cards, debit cards, and NFC mobile payments (though some reviews mention confusion regarding credit card usage – more on that later). It's clear the shop strives to offer a practical and accessible service, alongside its culinary strengths. The pricing is noted to be on the higher side, with roast pork selling for $46/kg, which does seem to align with the quality – "Price is expensive but you get what you pay for, right?".
The Crackling Controversy: Quality and Consistency Concerns
While the majority sing the praises of Sunrise BBQ & Butcher's roast meats, a significant number of recent reviews suggest a decline in quality and consistency. A recurring complaint revolves around the BBQ pork (Char Siu) being “very hard to chew” and “not the same quality as before.” This is a serious concern, as the Char Siu is frequently cited as a highlight. Some customers express outright disappointment, even stating they "never go back again" due to these changes.
It appears the peak might have passed. Several reviews mention a significant difference from past experiences, implying the shop struggles to maintain its previous standard. This volatility in quality is a definite point of friction for many. While some maintain their loyalty and continue to enjoy the offerings,"others are questioning if the reputation is justified given these newer experiences.
Here's a summarised table highlighting the differing opinions on key items:
| Item | Positive Feedback | Negative Feedback |
|---|---|---|
| Roast Pork | Delicious crackling, thin & salty, moreish | N/A |
| BBQ Pork (Char Siu) | Quite nice, good | Very hard to chew, not consistent, quality decline |
| Chinese Sausage | Awesome | N/A |
| Boneless Duck | Favourite | N/A |
Service Missteps: Rudeness and Disappointment
Unfortunately, Sunrise BBQ & Butcher’s reputation isn't solely built on its food. Several reviewers have voiced significant concerns regarding the staff's conduct, with one particularly troubling incident involving a customer's mother. The accusation of “terrible services and [staff being] very rude and wouldn't go back” is a serious allegation that the shop needs to address.
This negative feedback stands in stark contrast to other reviewers who describe the service as "friendly." This discrepancy suggests inconsistencies in staff behaviour, creating a variable customer experience. It's essential for the business to implement measures to ensure consistent, respectful, and attentive service for all customers. The impact of a single negative interaction can be severe, particularly when it involves a family member.
Navigating Payment & Accessibility: A Few Minor Hiccups
While Sunrise BBQ & Butcher boasts accessibility features – wheelchair accessible entrance and parking – some irregularities have been noticed concerning payment methods. While the shop lists credit cards as an accepted payment option, some reviewers have encountered difficulties or implied confusion around fees associated with card payments. The listing indicates "Credit cards: enabled:false" within their documented facilities, which contradicts other statements.
The online listing generally states they readily accept credit cards, debit cards and NFC mobile payments. It's recommended that customers confirm payment options directly with the shop before visiting, particularly if relying on a specific payment method. The accessible facilities are a definite plus for those with mobility requirements.
Phone: +61 7 3216 9833 Address: shop 122/358 Mains Rd, Sunnybank QLD 4109, Australia Opening Hours: (See schedule above for specific days)