Mabrouk & Sons: The Butcher Shop with Quality Meats and Mixed Feedback

A Logan Central Staple: Mabrouk & Sons – A History of Halal Excellence

Mabrouk & Sons, located at 2 Wembley Rd, Logan Central, has established itself as one of the oldest Halal butchers in the Logan area. For years, the shop has been a go-to destination for those seeking fresh, high-quality Halal meats. The business prides itself on freshly cut meats, a wide selection on display, and a commitment to presenting products that are "fresh, neat and tidy." Many customers consistently praise the taste of both their poultry and meats, highlighting a noticeable difference in quality and texture. The shop’s longevity speaks to a dedication to providing a service that resonates with the local community, particularly those observing Halal dietary requirements. Their opening hours are consistently convenient, spanning from 7 AM to 6 PM Monday to Friday, 7 AM to 5 PM on Saturdays, and 7 AM to 4 PM on Sundays, catering to busy schedules. Accessibility is also a key feature, with both wheelchair accessible entrance and parking available, alongside the ease of a quick visit. Payment options are modern, accepting both credit cards and NFC mobile payments.

The Good, the Great, and the Glowing Reviews

The positive feedback surrounding Mabrouk & Sons is substantial, painting a picture of a butcher shop that consistently delivers on quality and value. Here's a breakdown of what customers love:

• Exceptional Meat Quality: Numerous reviews highlight the superior quality of the meat, with one customer stating they would "pay double if I could" for the taste and texture. This suggests a dedication to sourcing and preparing premium products.
• Reasonable Prices: Compared to other butchers in the area, Mabrouk & Sons is frequently cited as offering very reasonable prices, making it an attractive option for budget-conscious shoppers.
• Convenience & Location: Situated inside a shopping centre with convenient parking, the location is a significant draw for many. Its proximity to Woolworths adds to the ease of a combined shopping trip.
• Dedicated Staff (at their best): While consistency is an issue (addressed later), several customers rave about the enthusiasm and dedication of the staff, describing them as "exuding joy" and having a "special interest in the jobs they do." One customer specifically mentioned receiving "good customer service" and appreciating the staff's care.
• Goat Meat Appreciation: A specific mention of the excellent goat meat highlights a niche offering that caters to a particular segment of the community.
• A Spiritual Connection: One particularly heartfelt review expresses deep gratitude, invoking blessings ("Marshallah... Thank you") and attributing the butcher's quality to divine favour.

"This halal butcher is second none! Their employees exude joy and have a special interest in the jobs they do. I cannot express my gratitude for the quality of meat and the care taken to prepare their quality halal meat... Let me assure you there is a difference in the taste and within the texture..."

Areas for Improvement: Addressing Customer Concerns

Despite the widespread praise, Mabrouk & Sons has faced criticism, primarily revolving around customer service and product consistency. These concerns, while not universal, are significant enough to warrant attention.

• Inconsistent Customer Service: This is the most recurring and concerning issue. Several customers have reported rude or dismissive behaviour from staff, particularly when dealing with pre-orders or inquiries. One customer recounted a frustrating experience involving a promised back strap, only to be met with rudeness and a suggestion to go elsewhere. This lack of basic customer care has led some long-time supporters to express disappointment and question their continued patronage.
• Eid Order Discrepancies: A particularly distressing review detailed a significant shortfall in an Eid order, with the customer alleging they were "looted" of their money. The complaint centred around missing pieces of chicken and a perceived lack of respect for the customer's faith. This is a serious accusation that requires immediate investigation and corrective action.
• Product Variety & Portion Sizes: Some customers have noted a lack of variety, specifically mentioning the absence of Kofta mince. Others found the portion sizes of steak cuts to be "very small," suggesting a need for more consistent sizing or clearer labelling.
• Scale Dishonesty Concerns: A serious allegation of dishonest scales has been raised, with one customer claiming to have witnessed staff manipulating the scales and requiring intervention to ensure accurate measurements. This is a critical issue that could damage the shop's reputation and potentially lead to legal repercussions. It is strongly advised that management address this immediately and implement rigorous scale checks.

Contacting Mabrouk & Sons: Getting in Touch

If you're looking to experience Mabrouk & Sons firsthand, or wish to address any concerns, here's the essential information:

• Phone: +61 7 3133 0069
• Address: 2 Wembley Rd, Logan Central QLD 4114, Australia
• Opening Hours:
  • Monday: 7 AM–6 PM
  • Tuesday: 7 AM–6 PM
  • Wednesday: 7 AM–6 PM
  • Thursday: 7 AM–6 PM
  • Friday: 7 AM–6 PM
  • Saturday: 7 AM–5 PM
  • Sunday: 7 AM–4 PM